1. Are you a trading company or a factory?
A: We are a trading company with our own manufacturing facilities. In addition to producing products in-house, we also cooperate with a network of reliable partner factories. This enables us to offer competitive pricing, consistent quality, and a wider range of products to meet diverse customer needs.
2. How can I ensure that the quality of your samples matches the bulk order?
A: We are committed to maintaining the same quality standards for both samples and mass production. To ensure consistency, we provide quality inspection reports and production updates upon request. We also recommend placing orders through Alibaba Trade Assurance for additional quality protection and transaction security.
3. Can I place an order for non-stone products with you?
A: Yes, absolutely. We offer one-stop sourcing services and can help procure a wide range of products beyond stone materials. Whether your order includes stone products or not, our team can manage the sourcing, quality control, and logistics for you.
4. Do you have customers in my country?
A: Yes. We serve customers worldwide and have extensive experience working with clients across different countries and regions. Our team is committed to providing responsive support and tailored solutions based on your market requirements.
5. Do you have a price list?
A: Stone prices vary depending on factors such as material type, slab selection, dimensions, quality grade, and order quantity. Please share your specific requirements with us, and we will provide a customized quotation accordingly.
6. What shipping options do you offer?
A: We offer flexible international shipping terms, including EXW, FCA, FAS, FOB, CFR, CIF, DAP, and DDP. Our logistics team can recommend the most suitable shipping solution based on your destination, budget, and delivery schedule.
7. What if the tiles are damaged during transportation?
A: We take great care in packaging and protecting all shipments. In the unlikely event of damage during transit, our after-sales team will investigate the issue promptly and work with you to provide a fair and satisfactory solution. Insurance coverage can also be arranged when required.
8. Can you manufacture products based on our designs?
A: Yes. We provide OEM, ODM, and OBM services. Whether you have detailed product drawings, design concepts, or branding requirements, our team can support you throughout the development and production process.
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